Customer Order Management Administrator

Customer Order Management Administrator (3407) Peterborough, England

Salary: GBP13.49 – GBP13.49 per hour + Hybrid

Job Title: Customer Order Management Administrator

Location: Peterborough, PE8 6RA

Contract: Hybrid (3 days per week on site) – Temporary 6 months

GI Group are now seeking a Customer Order Management Administrator to join our clients’ Customer Order Management Team.

If you’re accurate, organised, and enjoy structured, process-driven work, this is a great opportunity to build experience in a fast-paced order environment.

KEY RESPONSIBILITIES

• Processing customer orders accurately in the order management system, within deadlines.
• Manually allocating parts to orders within the system.
• Creating and distributing export/shipping documentation so orders can be dispatched on time.
• Supporting wider order life-cycle admin (e.g., new customer set-up, credit/debit administration).
• Producing and sending standard internal reports.
• Completing system data maintenance and cleansing to ensure records are correct (customer details, pricing, drop ships, ageing orders, holds/suspensions, codes, etc.).
• Flagging potential issues early and helping ensure escalations are raised and resolved quickly.
• Suggesting improvements and feeding ideas into the team’s continuous improvement approach.

PERSON SPECIFICIATION

• Ideally order management experience, or strong transferable admin/data processing skills.
• Comfortable with repetitive tasks and maintaining focus and accuracy.
• A methodical approach, good attention to detail, and confidence working to targets.

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