Customer Service Representative
Location: Prescot
Salary: £25,789 per annum
Hours: Monday-Friday, 9:00am-5:00pm
Benefits: Excellent company package
About the Role
We are supporting a well‑established manufacturing company in Prescot who are looking to add a Customer Service Representative to their friendly, supportive office team. This is a full‑time, office‑based position offering stable hours, a competitive salary, and the chance to build a long‑term career within a reputable organisation.
You will play a key role in supporting customers throughout the full order process, handling enquiries by phone and email, and ensuring a smooth, positive experience from start to finish.
Key Responsibilities
- Respond to customer enquiries via phone and email in a professional, timely manner
- Accurately process customer orders using internal systems
- Manage order‑related queries, including amendments, delivery updates, and lead times
- Provide after‑sales support and resolve customer issues
- Liaise with production, logistics, and sales teams to ensure efficient order fulfilment
- Maintain accurate customer information and order records
About You
- Experience in customer service, call centres, retail, or hospitality
- Confident communicator with strong telephone and written skills
- Highly organised with excellent attention to detail
- Comfortable using order management systems and office software (full training provided)
- Customer‑focused, proactive, and solutions‑driven
What’s on Offer
- £25,789 annual salary
- 28 days holiday (including bank holidays), increasing with service
- Employer‑funded health cash plan
- Employee “Above and Beyond” recognition awards
- Free on‑site parking
- Bupa wellbeing support
- Excellent opportunities for progression
If you’re looking to move into a stable, office‑based customer service role with great work‑life balance, we’d love to hear from you.
Call 0151 229 5510
Or send your CV to jessica.haslam@search.co.uk
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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