Salary and Bonus
£12.90 per hour (plus £1 per hour weekend premium). Upon successful completion of your probationary period, there is a possibility to receive a performance‑related quarterly bonus of up to 20%. Additionally, advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts
Shift 3: Monday – Friday 1pm–9pm – 36 hours. All shifts include flex up hours. During our peak trading periods (up to 20 weeks throughout the year) you’ll also be required to work an additional 4‑hour shift per week, which is paid additionally and booked in advance.
Start date: 22nd June 2026 (Mon‑Fri 9am‑5pm training). Please note that we cannot honour any time off between 22nd June and 24th July 2026.
The Role
At NEXT, we believe in the power of a great conversation. We’re looking for purpose‑driven, positive individuals to join our team in Leicester and help us deliver a service that is both helpful and personable. Our Customer Service Advisors are the voice of NEXT. Whether you handle a call, an email, or a live webchat, your goal is to take ownership of every query from start to finish. You will help our customers with a variety of needs, from tracking parcels to resolving billing queries, ensuring every person you speak with feels valued and heard.
Responsibilities
- Be the voice of NEXT: Communicate directly with customers through calls, emails, and live webchats to resolve their queries.
- Take ownership: Handle a variety of tasks from start to finish, including managing billing issues, tracking returns, and assisting with faulty goods.
- Use your expertise: Navigate internal systems and digital tools to find the right information and provide accurate updates.
- Deliver purposeful service: Tailor every conversation to the individual customer, ensuring the best possible options and a positive outcome.
- Build your resilience: Use a calm and professional approach to handle complex or challenging conversations with confidence.
Qualifications & Skills
We don’t require previous call centre experience. We value transferable skills from retail, hospitality or care. Key requirements include:
- Clear communication with a positive mindset.
- Resilience during challenging conversations.
- Collaborative spirit, sharing knowledge and supporting colleagues.
- Comfortable with technology and digital platforms.
- Ownership mindset, seeing customer journeys through to a successful end.
Benefits
Our Enquiries team enjoys generous staff discounts, pension contributions, share‑save programme, wellbeing support, exclusive discounts, and more. Detailed benefits include:
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria’s Secret products (when purchased through NEXT)
- Quarterly bonuses
- Free parking on authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through the online benefits platform
- Digital GP and other free health and wellbeing services
- Financial wellbeing resources
- Direct to Work – discount online & store, free next‑day pickup
- Support networks – access to network groups
- Wellhub – discounted flexible monthly gym memberships etc.
Legal & Diversity Information
All successful applicants will be subject to criminal and credit checks in line with our Reference Policy. We do not allow unsuccessful applicants for a similar role within 6 months. Applicants must evidence right to work in the UK. This role is not typically considered for Skilled Worker sponsorship.
At NEXT we celebrate diversity and inclusion. We build an inclusive workplace, support wellbeing for all, and only request no payment during recruitment.
Accommodation for Applicants with Disabilities
We aim to support all candidates during the application process and are happy to provide workplace adjustments. If you need support due to a disability or long‑term condition, contact us at nextonline_careers@next.co.uk (include ‘Workplace Adjustments’ in subject) or call 0333 777 8166.
#J-18808-Ljbffr…