Assistant Manager

We are seeking a Retail Supervisor who is passionate about delivering exceptional, high-touch customer service. This role goes beyond standard retail service—you will create a premium, personalised experience for every customer, ensuring they feel confident, cared for, and connected to the brand.

You will lead by example on the shop floor, setting the tone for a culture where attention to detail, anticipation of customer needs, and genuine connection are at the heart of every interaction.

Key Responsibilities

• Deliver a premium, personalised service tailored to each individual customer
• Anticipate customer needs and proactively offer styling advice and product knowledge
• Create a calm, welcoming, and considered in‑store atmosphere at all times
• Build meaningful, long‑term relationships with customers to drive loyalty
• Handle all customer queries and complaints with discretion, empathy, and professionalism, ensuring a seamless resolution
• Maintain exceptional attention to detail across all aspects of the customer journey
• Lead by example, consistently demonstrating high‑end service standards
• Coach and develop the team to deliver a refined, attentive, and confident customer experience
• Provide real‑time feedback to elevate service quality and consistency
• Foster a team culture centred around pride, ownership, and accountability in customer interactions

Store Standards & Operations

• Ensure the store environment reflects a premium, luxury‑inspired standard at all times
• Oversee floor management to ensure customers receive timely, attentive service without feeling rushed
• Maintain impeccable visual merchandising and presentation
• Support daily operations, including opening/closing procedures and cash handling

Sales Through Service

• Drive sales through relationship‑building and exceptional service, rather than transactional selling
• Encourage a consultative approach, focusing on customer needs and styling solutions
• Support the team in achieving KPIs while maintaining service excellence

About You

• Previous experience in a supervisory or senior retail role, ideally within a premium or luxury environment
• A genuine passion for delivering elevated, customer‑first experiences
• Strong interpersonal skills with the ability to build rapport effortlessly
• High attention to detail and pride in maintaining exceptional standards
• Calm, professional, and solution‑focused when handling challenges
• Naturally proactive, with the confidence to anticipate and exceed customer expectations
• Aligned with the values and ethos of Scamp & Dude

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