Assistant Manager

Looking for a fun and exciting opportunity? The ultimate bowling experience for all the family. You’ll find state‑of‑the‑art Ten Pin and Duck Pin lanes, ice‑free curling, shuffleboard, tech darts, batting cages, air hockey, arcade games, karaoke booths, mini‑golf and more! Pins Leisure is the Crown Jewels of bowling.

Assistant Manager – King Pins Glasgow Silverburn

WHAT WE’D EXPECT FROM YOU

In an Assistant Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun‑loving spirit are a must!

Role Responsibilities

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Have an input on delivering the quarterly business plans.
• Lead by example through training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service.
• Manage the safety, security and licensing aspects of the business.
• Manage our guest experience platform to improve service and standards.
• Maintain a fun and engaging culture using our brand standards and company ethos.
• Encourage your team members within their growth and development.
• Ensure service standards and duty management are upheld throughout operating hours.
• Create in‑house incentives for staff to achieve and be rewarded by managing incremental KPIs.
• Be an industry expert in all areas of duty management.

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL

• Passionate attitude
• Loves to be professional playful
• Always gives good energy

What You Get

• Salary £32,000
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives – rewards including paid trips abroad!
• 2 staff socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within company growth
• Development courses including leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech – buy tech from Currys and spread the cost interest free!
• Full access to your tips & service charge weekly through TiPJAR

Job Specifics

• 45 hour working week across 5 shifts.
• It is expected that you will be available to work weekends and public holidays.
• Expected to have a reliable commute to work.
• Managing a large team of up to 50 staff members.
• Reporting KPIs weekly, monthly and quarterly to the Area Operations Manager.
• Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.

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