ABOUT THE ROLE
We are excited to offer an opportunity for a Commercial Operations Coordinator role to join our Commercial Operations team on a full-time basis. This role will be based in our Conduit office.
Overview of the role and responsibilities
KEY RESPONSIBILITIES
- Collaborate closely with the Operations Manager to supervise and manage various daily operational aspects
- Coordinating Product Development Teams for collections finalization in line with the seasonal plan set by the Operations Manager
- Coordinating with Merchandising Team for prices finalization in line with the seasonal plan set by the Operations Manager
- Coordinating with IT for the products/prices release on the digital selling platform JOOR
- Constantly liaising with the Sales/Buying Teams worldwide and update the Commercial Operations Manager on the status of the selling campaign.
- Operational Support & Commercial Enablement
- Crosscheck JOOR data vs products files – troubleshooting
- Price lists management
- System and orders alignment
- Support tickets management
- Selling material Coordination: Selling book, PEM, images, circulars, Conditions of Sales
- Management of entire orders cycle
- Cancellations: liaising with showrooms in case of partial cancellations to be actioned
- Purchase Orders raising
- Act as a point of contact for internal teams regarding pricing, order flow, and digital tools.
- Support the Wholesale teams and wholesale customers worldwide throughout the season and perform all administrative tasks related to key customers, as directed by the Operations Manager.
- Check customers POs against the OC and manage adjustments directly with the customers when necessary. Verify that quantity, prices, product codes, product/color descriptions, supplier code, DW and destination of the goods exactly match the OC.
- To work towards all performance targets as set by the management team.
Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role
PROFILE & KEY SKILLS
- Highly organised with strong attention to detail
- Proactive mindset, able to anticipate needs and solve issues before they elevate
- Strong multitasking ability, comfortable managing multiple deadlines and priorities
- Excellent communication skills, both written and verbal
- Collaborative approach, able to work effectively with crossâ€functional teams
- Relationshipâ€building skills with internal stakeholders and external partners
- Problemâ€solving attitude, resourceful and solutionâ€oriented
- Adaptability in fastâ€paced, changing environments
- Ownership and accountability for tasks and deliverables
- Advanced skill in Excel
- Professional with ability to work efficiently and accurately under pressure
- Familiar with Business Intelligence, SAP and any B2B platform (preferably JOOR)
BENEFITS
- Staff discounts
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
- Perkbox Discounts and Wellness Hub
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Training and hands‑on experience
- Opportunities to build new skills and gain valuable industry knowledge
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this
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