Chester (Head Office) – 4 Month Fixed‑Term Contract (1st June – 1st October). Full Time – Monday to Friday, 9:00am-5:30pm. Pay £12.71 per hour.
Join the Team at Sykes Holiday Cottages
At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday experiences across the UK and Ireland. With over 23,000 holiday homes and more than 30 years of industry expertise, we’ve grown into one of the UK’s fastest‑growing holiday let agencies.
About The Role
As a Customer Service Advisor, you’ll play a key role in supporting customers who have booked their holiday through our third‑party partners. You’ll manage inbound enquiries via telephone and client portals, helping customers feel informed, reassured, and excited about their holiday plans. You’ll work closely with colleagues across our Customer Success function to deliver efficient, compliant, and high‑quality customer experiences every day.
What You’ll Be Doing
- Deliver exceptional customer service across phone, email, and written communication channels.
- Support customers with pre‑stay and in‑stay queries.
- Handle inbound enquiries including booking amendments, payments, and general service questions.
- Conduct outbound calls to support and assist customers.
- Explain insurance cover options and handle objections confidently and professionally.
- Accurately record customer interactions within internal systems.
- Work in line with FCA and company compliance standards.
- Identify opportunities to improve processes and customer experience.
- Act as a proud ambassador for the Sykes brand and values.
What We’re Looking For
Essential Skills & Experience
- Previous customer service experience.
- Excellent verbal and written communication skills.
- Confident handling objections and influencing customer decisions positively.
- Strong attention to detail and accuracy.
- Comfortable working in a regulated environment.
- Experience using CRM or contact centre systems.
- Ability to multitask and work efficiently across multiple systems.
Desirable
- Experience within the travel or holiday industry.
- Experience working in a target‑driven environment.
About You
- Passionate about delivering outstanding customer experiences.
- Empathetic, professional, and a great communicator.
- Resilient and positive in a busy environment.
- A collaborative team player.
- Adaptable and proactive with a growth mindset.
- Trustworthy and accountable in everything you do.
Why Join Us?
- 33 days holiday (including bank holidays) plus extra days with long service.
- Your birthday off.
- 2 volunteering days per year.
- Pension scheme with employer contributions.
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, friends & family.
- Exclusive wellbeing discounts and offers.
- Health cash plan & life assurance.
- Training and development opportunities.
- 24/7 mental health support.
- On‑site gym and parking at our Chester HQ (close to the train station).
- Regular company events.
Diversity & Inclusion
At Sykes Holiday Cottages, we value diversity and inclusion and encourage everyone to bring their authentic selves to work. If you require any adjustments during the recruitment process, our team will be happy to help.
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