Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
Job Information
Job Req ID: 308667
Posting Start Date: 29 Apr 2026
Location: Plymouth, Devon, GB, PL1
Contract Type: Full Time
What We Do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service we receive, whether reactive repairs or a major project, is completed safely and on time. To achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location
Candidates can be based in Plymouth, Larhill or Aldershot.
Salary
£40,000-£45,000.
Operations Support Manager
We are looking for an ambitious, highly organised and proactive Operations Support Manager to work closely with the Operations Director and wider leadership team in a fast‑paced operational environment. This role sits at the centre of business activity, providing executive support while coordinating priorities, improving performance visibility and ensuring smooth running of key operational processes. You will enable senior leadership to focus on strategic delivery by managing detail, driving actions forward and maintaining strong organisational control.
Key Responsibilities
- Support the Operations Director with diary management, scheduling meetings, organising travel and coordinating day‑to‑day priorities.
- Prepare agendas, briefing packs, presentations and supporting documents in advance of meetings.
- Track actions and deliverables from leadership meetings, client reviews and operational forums, following up with stakeholders, monitoring progress, chasing updates and ensuring agreed actions are completed within timescales.
- Provide wider operational coordination support across the business, organising governance activity such as leadership meetings, customer reviews, performance meetings and internal planning sessions, ensuring they are well managed, documented and outcome‑focused.
- Support business reporting and performance management by preparing reports, presentations and summaries for internal and external stakeholders, producing clear insights, dashboards and updates that support decision‑making, business reviews and continuous improvement initiatives.
- Build effective working relationships with clients, internal teams and senior stakeholders, acting as a professional and reliable point of contact.
This role offers broad exposure across multiple business functions while working closely with senior leadership in a dynamic and growing organisation.
About You
You will have previous experience in executive support, business operations, administration or a similar role supporting senior leaders in a busy and fast‑moving environment. You will be highly organised, with excellent time‑management skills and the ability to manage multiple priorities simultaneously. You will be proactive, able to anticipate needs, solve problems quickly and work with minimal supervision.
Strong communication and interpersonal skills are essential, along with confidence to engage professionally with stakeholders at all levels. You will be discreet, trustworthy and able to handle sensitive information with complete confidentiality.
You should have advanced Microsoft 365 skills – Outlook, Excel, PowerPoint, Teams, Word and SharePoint – and be confident producing polished reports, presentations and business documentation. Most importantly, you are reliable, adaptable and motivated to deliver high standards consistently.
Occasional travel and overnight stays may be required depending on business needs.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Company car/ car allowance
- Single private medical cover
- Life assurance 2x annual salary
EEO Statement
We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader.
Role Details
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
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