Enrol in our Customer Service Level 2 Apprenticeship to master client care. Acquire practical experience, hone skills, and drive business success. This is more than just a job — it’s the start of a career.
What you’ll do at work:
- Welcome customers warmly and assist with inquiries in person, over the phone, and via our email ticketing system.
- Handle customer complaints or concerns professionally, seeking solutions to ensure satisfaction.
- Process transactions accurately and efficiently.
- Assist with stock management, ensuring stock is where it needs to be to achieve on time in full deliveries.
- Maintain cleanliness and organisation of your area.
- Learn about products and services offered by the business and provide information and recommendations to customers.
- Complete administrative tasks as needed, such as filing paperwork or updating customer records.
Company:
Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments. Our customers rely on us to deliver accurate, dependable service in fast‑paced and often time‑critical environments. Our Retail Support Team is a centralised customer service function based in Leeds. The team supports specialist customers operating in cold chain retail. The work is varied, detailed, and plays a key role in customer satisfaction and retention.
What you’ll be learning and doing:
- Handling customer enquiries by phone and email in a professional manner
- Processing customer orders accurately using company systems
- Communicating clearly with customers about orders, deliveries and queries
- Working with internal teams to resolve customer issues
- Developing knowledge of products, systems and processes
- Organising and prioritising tasks in a busy office environment
- Building confidence, attention to detail and customer service skills
Location
15 Bruntcliffe AvenueLeeds 27 Industrial EstateMorley LeedsLS27 0LL
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