Onboard Customer Service Assistant

Uber Boat by Thames Clippers | Full time

Onboard Customer Service Assistant

London Arena, United Kingdom | Posted on 05/15/2026

Responsibilities

• Theproduction and delivery of drinks / food in line with brand standards &recipes and in compliance with relevant food safety and alcohol licensing laws.
• Tounderstand and follow the Bar and Till Training Procedures to ensure that alltransactions are recorded accurately and to make all reasonable efforts toensure that stock is not lost or stolen.
• Toalways provide a ‘world class’ standard of customer service, being proactive inoffering customer information throughout the whole customer journey.
• Working alongside the rest of the on-boardteam to ensure that the cleaning programme is followed and that all vessels arekept to a high standard of cleanliness at all times during service.
• Toassist the Master / Mate / DCSA in any emergency situations and take part inmonthly drills to ensure preparedness for such events.
• Toserve food and beverages to customers following prescribed methods ofportioning, presentation, and combinations in line with our brand standards andanswer questions about products.
• Tofollow food hygiene / safety procedures in line with health and safetyrequirements.
• Toensure sales of alcohol are completed responsibly and in line with licencingrequirements.
• Togreet and engage with all customers on board with a friendly welcome andexplore their requirements for food and drink.
• Toprocess all sales through the EPOS system and ensure payment is taken andrecorded in full.

Requirements

QUALIFICATIONS& EXPERIENCE

• Havea genuine desire and ability to work with the public in a front line, customerfocused environment.
• Becommitted to working to high standards and providing the highest level ofvisitor care
• Ateam player with a flexible, positive and committed attitude to work.
• Thrivein a very busy environment and maintain patience and empathy even when workingunder pressure.
• Previous,relevant working experience within a Customer / Food Service or Retailenvironment

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