The Role
We are looking for a friendly, professional and customer‑focused individual to join our team as a Customer Services Assistant. You will provide a high‑quality front‑of‑house service, acting as a key point of contact for learners, staff and visitors across the College. The role involves delivering professional, welcoming and efficient customer service in person, over the phone and via email, helping ensure a positive experience across all interactions.
Based at our Stratford Campus, the role will also require regular travel to other College campuses and centres to provide operational support where required.
This role is offered on a full‑time basis, 36 hours per week over 5 days.
Key Responsibilities
- Deliver professional front‑of‑house and reception services across College sites
- Welcome and support learners, visitors and staff, providing accurate information and guidance
- Manage enquiries via telephone, email and face‑to‑face communication
- Support enrolment periods, events and wider student‑facing activity
- Maintain visitor procedures, including sign‑in, safeguarding and health and safety processes
- Monitor and respond to shared inboxes and customer enquiries in a timely manner
- Provide up‑to‑date information on courses, enrolment and learner support services
- Work collaboratively with colleagues to resolve queries and support service delivery
- Contribute to continuous improvement of customer service processes and standards
- Ensure compliance with College policies and procedures, including safeguarding and equality standards
Ideal Candidate
- Minimum Level 2 qualification in English and Maths, or equivalent
- Previous experience within a customer service, reception or administrative environment
- Experience managing enquiries across multiple communication channels
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to work professionally, proactively and as part of a team
- Confident using Microsoft Office applications, including Word, Excel and Outlook
- Ability to quickly learn new systems and communicate information clearly
- Commitment to delivering high standards of customer care and service
Safeguarding
In line with Keeping Children Safe in Education, all employment offers are subject to employment checks, including Enhanced DBS and other relevant checks. All staff are required to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies. The College is committed to safeguarding and promotes the welfare of all learners and expects staff to share this commitment.
Equality, Diversity and Inclusion
The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.
Recruitment & Compensation
The salary for this position is inclusive of London weighting. Salary ranges indicate the trajectory of progression that can be made; appointments are usually made at the start of the salary range.
Closing Date: 14/06/2026
Interview Date: TBC
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