Role Overview
The Control Room Operator is responsible for ensuring the efficient and effective operation of safety and security systems within the reception control rooms. The role serves as the first point of contact for visitors, service users, and telephone enquiries, upholding the trust’s values and providing high‑quality customer care to internal and external stakeholders.
Responsibilities
- Maintain continuous, fully functioning security systems and communication links within the reception control room.
- Respond promptly to all telephone enquiries and visitor admissions.
- Apply knowledge of local, BSMHFT and national policies and legislation relevant to the control room operations.
- Work a variety of shift patterns covering the entire 24‑hour period, including nights, weekends and bank holidays.
- Act as a lone worker when necessary, with support from building staff.
- Ensure 24‑hour first‑aid coverage by undergoing first‑aider training and qualification.
Qualifications and Experience
- Working knowledge or ability to rapidly acquire knowledge of local, BSMHFT and national policies governing security operations.
- First‑aider qualification (or willingness to obtain it).
- Experience in a security, control room or related operational environment is desirable.
Additional Information
This role requires working at night and during unsocial hours, including weekends and bank holidays.
The Trust is actively seeking to recruit people who are underrepresented in the workforce, including those from minority groups and those with experience of mental health or caring.
During employment, you will receive comprehensive induction and ongoing training to support your career development within the Trust.
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