Job Description
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Worcester Royal Hospital, Newtown Road, WR5 1JG. You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum).
About the Retail Senior Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will support the day‑to‑day management of our busy retail shop at Worcestershire Royal Hospital.
In This Role, You Will Be Responsible For
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring all stock and displays are replenished regularly and ordering supplies if required
- Engaging with volunteers to direct and lead by example, ensuring they have a great volunteer experience and maintaining a positive, motivated attitude
- Supervising the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set, and directing, training and supporting your team to deliver
Hours
20 hours per week – Monday 7 hours, Saturday 6.5 hours, Sunday 6.5 hours. Some availability to cover sickness or annual leave Tuesday to Friday to be discussed at interview. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.
What You’ll Bring
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day.
Job Requirements
- Previous experience in a retail or café environment with experience of managing people
- Knowledge of EPOS systems would be advantageous
- Knowledge and experience of general administrative processes
- Knowledge of Food Safety & Health & Safety procedures would be advantageous, but full training will be given
- Excellent communication skills
- Skilled at organising, delegating and prioritising
- Can remain calm and professional in a fast‑paced environment
- Ability to deliver excellent customer service
- Experience with email and internet is required
- Enjoy working within a passionate team as well as working on your own on occasions
- Flexible to the needs of the business & can attend out‑of‑hours training if required
Job Responsibilities
- Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge
- Supervise a team ensuring that preparation of hot and cold food meets food safety standards and support during peak trade
- Operate the till and undertake cash reconciliation as required and perform opening and closing of service
- Receive incoming deliveries, distribute, maintain and rotate stock appropriately and assist in accurate completion of regular stock takes
- Engage with volunteers to direct and lead by example, ensuring they have a great volunteer experience
- Maintain a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Support the manager to achieve KPI’s set and direct, train and support your team to deliver
- Communicate and give feedback to your team and manager on good performance and challenge when improvement is required
- Be flexible to the needs of the business and available to work any day of the week, including weekends, and out of hours for training or stock takes
Service Delivery Focused
Identify and focus on the individual needs and concerns of the customer or client, engage and respond accordingly with a professional and high‑quality service and keep people safe from harm.
Delivers Objectives
Strive to deliver what is expected or required and consistently meet objectives and deadlines. Dependable and does not abandon tasks without seeing them through to completion. Work is often conducted in a thorough and methodical manner.
Enable Volunteers
Demonstrate understanding of how the role impacts volunteers, collaborate with the Volunteering Team and accept responsibility for volunteers’ journey and experience.
Supporting & Managing Others
Support others by getting involved, helping when they have problems, contribute to joint activities, enjoy teamwork, approachable, collaborative and dependable.
Quality Orientation
Pays attention, is precise, checks, and completes things, focuses on getting things right and seeks to ensure decisions and solutions minimise risk, adheres to policy and standards.
Leadership
Take charge, empower and direct people and activities, see the way ahead, inspire and motivate others to achieve goals.
Following Directions
Motivated to accept and comply with standards and instructions, deliver accurately on what is promised or expected, work productively with others.
Equality, Diversity, and Inclusion
Values difference and sets a positive example of inclusive behaviour, promotes practices that celebrate equality and diversity, actively participates and encourages others.
Benefits
- Salary of £12.96 per hour (FTE £23,599 per annum) from 1 April 2026
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave per year via employer-supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- Great pension scheme with 8% employer contributions
- Base Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- Employee benefits package with access to exclusive rewards website for discounts and cashback
- 24‑hour doctor line, financial support with dental/optical and other therapies
- Free confidential employee assistance programme with up to six face‑to‑face counselling sessions
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- Chance to make a positive, lasting impact that changes lives, communities, and society
Apply before 5 June 2026. We reserve the right to close this vacancy early. We welcome everyone and build inclusive and diverse teams. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, communities, and society.
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