Customer Engagement Officer

Customer Engagement Officer • Fixed Term Contract, 2+ years • £36,000 • Manchester

Duties and Responsibilities

• Develop and deliver clear, engaging communications across digital, print, social media, web, and face‑to‑face channels.
• Produce resident‑focused content including newsletters, FAQs, project updates, briefings, and web copy, simplifying complex regeneration activity.
• Maintain accurate and up‑to‑date project information across websites and digital platforms.
• Plan and deliver community engagement activities including consultations, workshops, drop‑ins, surveys, and online events.
• Build positive relationships with residents, stakeholders, and community groups, encouraging inclusive participation and feedback.
• Gather and analyse customer insight to support project decision‑making, service improvements, and resident outcomes.
• Support stakeholder engagement with local authorities, councillors, contractors, media, and regeneration partners.
• Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection, and EDI requirements.

Essential Requirements

• Higher education CIPR or CIM certificate and/or marketing or communication related degree.
• Full UK driving licence.

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