Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
Job Ref: 204989
About The Role
Ecclesiastical Insurance, a proud part of Benefact Group, is looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you will contribute to defined service delivery by acting as part of a processing and administration team.
Why Join Us?
Join a collaborative and inclusive culture committed to making a difference and building a more sustainable future. Ranked among the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative group—where all profits go to charity and good causes.
What You’ll Be Doing
- Organise and manage your own day‑to‑day tasks with guidance, ensuring work is completed on time and to agreed standards.
- Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
- Spot any issues or unexpected information and know when and how to raise these with a supervisor.
- Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.
- Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
Required Skills & Experience
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills, including Microsoft suite.
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service, contributing both as an individual and as an effective part of a team.
Preferred Qualifications
- Previous industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
Benefits
- A competitive salary – let’s discuss it
- Hybrid working
- Group personal pension – up to 12% employer contribution
- Generous annual bonus scheme: on‑target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee assistance programmeFull study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
“This is an exciting role that places you at the heart of a collaborative, dynamic, and fast‑paced team”
We welcome applications from everyone.
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