Commercial Support Assistant

MissionTo assist the commercial team in Principal development and manage a defined customer base promoting CASE product range in UK and Ireland.Principal Accountabilities as a Commercial Support AssistantRunning reports as required. Investigation into anomalies and distributing to the team.Initially support Product Managers with product range information to ensure they are set up and discontinued efficiently, including where listed on marketing materials (includes PBMs, webinars). With the objective of having Product Management responsibility.Communicating with customers when products are discontinued, or specifications or standards are changedCarry out market analysis to identify the market for new products.Work proactively with Principals/suppliers, including questionnaires and responding to enquiries for market information.Support external Sales Team. Challenge pricing & margin development on new orders. Alert and discuss price issues at Customers with Sales Managers. Ensure pricelist update to Customers and handle Customer price claims.Proactively review Open Orders and work with Supply Chain to ensure best customer experience.Supporting the business with commercial excellence. Addressing any additional business requirements that may emerge.Maintain the product data available on the new customer portal to effectively promote the products.Manage and develop a defined customer base (Foundation & Community customers). Generate sales and margins through new and existing business development.Ensure best-in-class customer engagement through the optimal use of the CRM system and integration of the different IT systems.Experience, Skills & EducationExcellent attention to detail, communication and interpersonal skillsAbility to work under pressureAbility to liaise with people at all levels both internally and externallyWillingness to learn new systemsFlexible approachHigh service level standardsStrong IT skillsProblem solving and decision making#J-18808-Ljbffr…