Customer Service and Data Processing Assistant
We’re looking for a proactive and organised Customer Service Assistant to join our team in Basingstoke on a temporary basis.
Responsibilities
- Customer Data Management: maintaining and updating customer master data to ensure accuracy for data protection and audit compliance
- Order Processing: raising quotations, processing orders, and managing schedule agreements in line with service level expectations
- Customer Communication: handling telephone and email enquiries while building strong, lasting relationships with customers
- Cross-Functional Collaboration: working closely with Distribution, Planning, Finance, and Sales Operations to manage expectations around stock, pricing, and payments
- Risk Management: identifying and escalating service risks while supporting customer meetings alongside Sales Operations
- Query Resolution: investigating and resolving customer queries or complaints quickly and efficiently
- Logistics Coordination: liaising with courier agents and using tracking systems (SOLU) to monitor delivery progress
- Mailbox & Admin Oversight: managing shared inboxes, coding, and filing communications effectively
- Performance Focus: supporting and maintaining Lines on Time in Full (LOTIF) targets
- Continuous Improvement: participating in operational meetings and contributing to PPI/JDI initiatives
- Health & Safety Awareness: promoting and adhering to health, safety, and environmental policies at all times
Qualifications
- Strong organisational skills and attention to detail
- Excellent communication and relationship-building abilities
- A team player with a collaborative mindset
- Proactive approach to problem-solving
- Confident using systems and handling data
Benefits
- Competitive pay
- Full training and ongoing support
- Exposure to multiple business functions
- A positive and inclusive workplace culture
Location & Contract
Location: BasingstokeContract: Temporary (rolling applications)
Inclusion & Equality
Adecco is a Disability Confident employer. We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. If you require any reasonable adjustments, please let us know — we’re here to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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