Guest Service Assistant

A DAY IN THE LIFE OF A FINANCE AND ADMIN ASSISTANT AT OUR HOTEL

What you’ll be doing includes supporting the efficient operation of the finance function by maintaining accurate financial records, processing transactions in a timely manner, and assisting with reporting, reconciliations, and day‑to‑day accounts administration.

• Supporting the efficient operation of the finance function by maintaining accurate financial records, processing transactions in a timely manner, and assisting with reporting, reconciliations, and day‑to‑day accounts administration.
• Financial Record Keeping – Maintain accurate, complete, and up‑to‑date financial records, ensuring all transactions are entered correctly and supporting documentation is retained in line with internal procedures.
• Accounts Payable and Receivable – Process supplier invoices, verify payment details, assist with payment runs, raise sales invoices, allocate incoming receipts, and follow up outstanding customer balances. Respond promptly and professionally to queries relating to invoices, payments, and account discrepancies.
• Bank and Cash Management – Carry out daily and monthly bank reconciliations, manage petty cash records, process expenses, and ensure all cash and banking transactions are recorded accurately and on time.
• Financial Reporting and Reconciliation – Assist in preparing routine financial reports, reconciling ledger balances, investigating discrepancies, and supporting month‑end processes by providing accurate information to the wider finance team.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
• The successful candidate will demonstrate good numerical accuracy, strong attention to detail, and the ability to manage financial information confidentially. They should have sound organisational skills, be able to prioritise workloads effectively, and communicate clearly with colleagues, suppliers, and customers. Experience of working in a finance or accounts administration environment and confidence using Microsoft Office, particularly Excel, together with finance or accounting systems, would be advantageous.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed

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