VCT Europe is a subsidiary of Concha y Toro, a leading South American wine producer and one of the largest wine companies globally. We specialize in importing, distributing, and promoting world-renowned wine brands such as Casillero del Diablo, Diablo and Trivento among others. Our operations span across mainland Europe, Nordic countries, the UK, and Ireland. At VCT Europe, we are committed to delivering exceptional quality and expanding the presence of our premium wines in the global market.
Role Description
We’re looking for a detail-driven Customer Service Coordinator for 6-12 months with strong SAP experience to join our team. In this role, you’ll sit at the heart of our supply chain—owning order management end-to-end, solving challenges proactively, and ensuring our customers receive a seamless, high-quality service experience every time.
What you will be doing?
- End-to-end order management with a focus on accuracy and deadlines
- Proactively managing stock issues, delays, and customer communications
- Resolving queries and supply chain issues through to completion
- Working closely with logistics, planning, finance and commercial teams
- Maintaining customer data, processing returns, and supporting KPI reporting
The ideal candidate
- SAP experience (essential)
- Customer service experience (B2B)
- Experienced in order processing (essential)
- Strong attention to detail and organisation skills
- Ability to prioritise and work under pressure
- Supply chain or FMCG experience advantageous
What does working for VCT Europe look like?
- Hybrid working (minimum 2 days office-based)
- Collaborative, fast-paced environment
- Opportunity to build supply chain expertise
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