Customer Services Adviser

Brief Overview

• Permanent Opportunity: Full Time
• Basic Salary: £26,000 – £29,000 (dependent on experience)
• Location: Birmingham, City Centre (4 Days Office, 1 Day Work from Home)

Responsibilities

• First point of contact for inbound customer queries via email, phone, and website
• Provide a high level of customer service to our customers
• Take payments and allocate them correctly to accounts
• Place replacement orders (fleet cards, etc.)
• Become a product expert and offer advice and expertise to customers
• Generate customer‑requested reports
• Handle customer escalations and own the resolution until satisfactory
• Work with 2nd‑line support teams for suppliers
• Act on customer‑related tasks in our CRM system
• Keep records up to date for customers
• Work closely with account managers
• Understand and discuss invoices and billing with customers

Experience and Qualifications

• At least 1 year in a similar customer‑service contact centre role
• Great communicator
• Excellent listening skills
• Effective troubleshooter
• Experience using Office 365 (Word, Excel, Outlook)
• Team player with understanding of wider business relationships
• Positive attitude
• Resilience

Additional Qualities

• Strong motivation to work in a fast‑paced environment
• Aptitude for overcoming challenges with a naturally inquisitive mind
• Ability to challenge the status quo; actively seek to understand how something works, not just why
• Resilience and focus on detail while keeping the bigger picture in mind
• Ability to work hard as an individual and add value to the wider team
• Excellent communicator and ambassador for all stakeholders
• Logical decision maker
• Excellent organisation and time management
• Commercially savvy

Benefits

• Salary Sacrifice options (including EV, Childcare, Groceries and more)
• Pension Scheme – automatic enrolment after 12 weeks of continuous employment
• Life Assurance – payable at 3× Basic Salary
• Health & Wellbeing – access to MediCash, healthcare cashback schemes, retail discounts, counselling for you and up to four children after probation
• Private Healthcare – access as part of the benefits package
• Holiday Entitlement – 26 days annual leave plus statutory holidays, with an additional up to 5 days of personal holiday allowance for longer service
• Financial Advice – free one‑to‑one sessions with a financial adviser
• Support for local charities – the company is passionate about giving back and supporting community charities

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and we need collaborative, talented Fuellers to help us invent the future of The Fuel Store. We will support you, nurture you, and give you the best platform to succeed – we just need your drive and willingness to learn.

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway.

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