Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees.
We started in 2018 with a small team and a big dream – to make credit accessible to all. Since then, we’ve achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.
About the role
We are looking for a highly organised, motivated and proactive Office Coordinator to play a key role in ensuring the smooth day‑to‑day running of our workplace. Acting as the first point of contact for visitors and employees, you will create a welcoming and professional environment while managing a range of office and administrative duties. In this varied role, you will oversee reception responsibilities, office maintenance, health & safety procedures, and supply management. You’ll also provide general administrative support to the wider team, helping to maintain an efficient and well‑organised workplace. If you thrive in a fast‑paced environment, enjoy working with people, and take pride in delivering excellent service, this could be the perfect role for you. The role will require you to be on‑site 5 days a week.
Responsibilities
- Management of front‑of‑house and reception services
- Welcome and meet all incoming visitors in a professional and friendly manner, ensuring all visitor needs are met
- Oversee and manage meeting‑room requirements and complex scheduling
- Support event management, including arranging in‑office and off‑site events
- Organise the end‑to‑end process of post, directing on‑site deliveries and post for internal distribution, assisting with parcel collection and sending
- Order all stationery and consumables for the office and ensure areas are stocked and neatly kept and maintained
- Act as the main contact for building management and the cleaning company
- Ensure all office spaces are tidy, organised, and fully functional
- Address any maintenance issues and liaise with vendors for repairs
- Ensure Health & Safety compliance by maintaining workplace safety protocols and compliance with H&S regulations
- Conduct routine safety checks and keep emergency procedures up to date
- Work closely with the Office Management team and assist in ad‑hoc and planned tasks as requested
Qualifications
- Previous experience in a similar role is essential
- Low ego; enthusiastic, ready to get involved and take on tasks of any size
- Highly organised and detail‑oriented, paying attention to the little things and executing flawless processes
- Trustworthy and honest, able to work independently without supervision and to collaborate as part of a team
- Optimistic, can‑do mentality, eager to take on new challenges with excitement
- Strong communicator with excellent verbal and written skills, and a welcoming manner
- Intuitive time‑management, prioritising multiple tasks at once
- Problem solver with creative solutions from ideation to execution
Benefits
- Income protection
- Share options scheme for permanent employees
- 5% back on in‑app purchases
- £200 for WFH setup
- Private medical insurance, including:
- GP consultations (video, telephone or face‑to‑face)
- Prescribed medication
- In‑patient, day‑patient and out‑patient care
- Mental health support
- Physiotherapy
- Advanced cancer cover
- Employee assistance programme, including:
- Unlimited mental health sessions
- 24/7 remote GP & physiotherapy
- 24/7 helpline for emotional & practical support
- Savings and discounts on everyday shopping
- 1:1 personalised well‑being consultations
- Family‑friendly policies:
- Enhanced maternity pay
- Enhanced paternity pay
- Enhanced adoption payEnhanced shared parental leave
- Learning & development:
- Professional qualifications
- Professional memberships
- Learning suite for e‑courses
- Internal training programmes
- FCA & regulatory training
- Hybrid working: office‑based Monday, Wednesday and Thursday; remote working Tuesday and Friday
- Casual dress code
- Workplace socials
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