People Operations Administrator

People Operations Administrator

Do you love creating impactful employee experiences and have a knack for customer service? If you have a proactive and positive attitude and thrive in a fast‑paced setting with multiple priorities, this role is right for you.

As a People Operations Administrator, you’ll be part of the go‑to team for all things people‑related, handling queries from Global team members and managers. You’ll execute processes—from onboarding to offboarding—to deliver a smooth experience, contribute to projects that elevate the employee journey, and streamline workflows. Working closely with all teams within People & Culture, you’ll ensure exceptional, timely service to our Global team members.

Key Responsibilities

• End‑to‑end people processes: deliver employee lifecycle processes from onboarding through to exit, ensuring a smooth, timely, consistent experience for employees and managers.
• Inquiries & support: act as the main point of contact for a wide range of employee inquiries covering payroll, benefits, policies, time off, and processes, ensuring timely and effective resolution or escalation as needed.
• Data management & reporting: keep and manage people data sensitively, ensuring confidentiality, and support reporting requirements as needed.
• Compliance and policy support: follow processes and policy to ensure people operations align with company policies, support reviews or updates, and participate in compliance projects as needed.
• Knowledge management: maintain an internal knowledge base, updating guides, FAQs, and policies to support self‑service options and reduce inquiry volumes.
• Benefits and compensation: support data gathering and engagement activities for benefits and compensation initiatives.
• People‑centric projects: play a role in people‑focused projects to drive positive impact.

What Success Looks Like

• Built strong working relationships with internal teams.
• Gained insight into our company culture and the impact of People & Culture.
• Quickly grasped end‑to‑end people processes and became a Workday expert, supporting key employee moments seamlessly.
• Actively contributed to people‑centric projects across Ops, benefits, and payroll, showing proactive contributions and timely delivery on objectives.
• Implemented small but meaningful improvements to workflows.

What You’ll Need

• HR knowledge & compliance awareness: familiarity with core HR functions (payroll, benefits, onboarding, policies) and employment laws.
• Process management: experience delivering people processes from onboarding to exit, with a focus on smooth, consistent, self‑service workflows.
• Efficient workflow & time management: ability to manage multiple requests simultaneously, prioritise tasks, and meet response timelines.
• Effective communication & problem solving: strong written and verbal communication to provide clear guidance and troubleshoot HR issues or escalations.
• Attention to detail & accuracy: high accuracy in data entry, document management, and employee records.
• Data & reporting: comfortable managing people data and reporting.
• Systems proficiency: proficiency with HRIS; experience with Workday is a bonus.

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