Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award‑winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data‑led estate management at scale.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers—whatever part of the business you’re in. Because every role plays a part in driving us further, and everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.
Responsibilities
- Ensure all calls to the FM Help Desk are answered within 10 seconds.
- Ensure all requests are logged accurately on the CONCERTO system against the correct job type and service category.
- Ensure the requestor is issued a call reference number either over the phone or via e‑mail.
- Inform the requestor of the course of action to be taken either at the time of the call or, at the latest, within 10 minutes of taking the call, 20 minutes of receiving emails and 30 minutes of receiving the voicemail.
- Monitor and action voicemail messages as required.
- Assign and issue all requests to the correct contractor with enough information for the request to be carried out.
- Ensure all communications are passed on through contractors and requestors.
- Follow procedures and update them accordingly.
- Follow up outstanding FM Help Desk requests with the appropriate contractor.
- Update requestor on progress if unable to meet the response time issued.
- Inform the requestor of closure of request once completed either over the phone or via e‑mail.
- Assist the FM Helpdesk Deputy Manager with new starters in the training and supporting programme when required.
What does it take?
- Demonstrate teamwork, responsibility, problem solving and communication.
- Demonstrate good time‑keeping.
- Have good organisational skills.
- Demonstrate efficiency in computer programmes, such as Outlook, Google Chrome, and other helpdesk programmes.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from HM Treasury, London, SW1A 2HQ Monday to Friday 07:45‑16:15 & 09:30‑18:00.
What can we offer you?
- 25 days annual leave plus bank holidays and 1 additional day as a thank you.
- Salary exchange pension scheme.
- Life cover.
- Paid sick leave.
- Health Assured employee assistance and wellness programme.
- Enhanced maternity, paternity and adoption leave.
- Salary sacrifice schemes: Cycle to work.
- Holiday purchase scheme of additional 5 days per year.
- Offers and discount scheme designed to save money on everyday shopping and essentials.
- Healthcare Cashplan.
- MotorSave Scheme.
- Refer a friend.
- LiftShare.
- Virtual GP.
Helping you to shine
We’ve always encouraged new and different perspectives – and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. You’ll also benefit from benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be – the light, the energy, the solution. You.
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