Dutch-Speaking Customer Service Representative

Job Title: Dutch Speaking Customer Support AdvisorLocation: Sofia, Bulgaria (On-Site)Salary: EUR 2045 gross per month (x12) + EUR 100 performance bonusContract: Permanent

Job Overview

We are currently looking for Native Dutch speakers (C1–C2, Netherlands standard — no Flemish accents) with B2 English to join a Customer Support team in Sofia, Bulgaria. This is a fantastic opportunity to work in a fast-growing international environment while building a long-term career. Relocation candidates are welcome.

Responsibilities

• Provide customer support via phone, email, and chat
• Assist Dutch-speaking customers with inquiries and issues
• Ensure high levels of customer satisfaction
• Accurately document interactions in internal systems
• Follow company service standards and procedures

Requirements

• Dutch (C1–C2, near‑native — Netherlands standard only)
• English B2 minimum
• Strong communication skills
• Basic computer literacy

Documents Accepted

• EU Citizenship
• Residency card (valid for more than 1 year)
• Refugee card

Please note: Work permits and Blue Cards are not accepted.

Salary

• EUR 2045 gross per month (x12) + EUR 100 performance bonus
• €800 Welcome Bonus

Benefits

• EUR 25 monthly transportation / internet allowance (net)
• Additional payment for night shifts (if applicable)
• EUR 255 bonus for life events (marriage, birth/adoption, graduation)
• Health and dental insurance
• Life insurance
• Multisport Card (co‑financed)
• Discounts on various goods and services

Relocation Support

• Travel reimbursement up to EUR 250 after 6 months
• Salary advance of EUR 540 net available
• Temporary hotel accommodation provided

Training

1–2 weeks paid training (depending on group size and progress)

Contract Information

• Permanent contract
• Ownership period: 6 months

How to Apply

Apply: dylan.nyamande@cbtalents.orgLinkedIn: www.linkedin.com/in/dylan-a78965140

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