Systems Support Assistant

Systems Support Assistant

Location: Newbury

Up to £34,000

They are now seeking a Systems Support Assistant to join the team.

Key Responsibilities

• Supporting software (client facing portal, assessor application to conduct risk assessments), queries and issues for internal staff and clients.
• Daily/weekly/monthly/annual specialist SQL reporting – created and modified using Microsoft SQL programming language database, issued internally and for clients.
• Create bespoke reporting (Microsoft SQL – programming language) upon request from staff or clients
• Create bespoke (whitelabel) websites for new (or existing) customers using a combination of SQL programming and server management.
• Microsoft SQL database upkeep/monitoring – ensure smooth running of mission critical systems for the company, editing and amending the database where required.
• Support and elevate IT issues (infrastructure, hardware and software) with IT support company.
• Support and order IT equipment process for all new starters (office and field based).
• Support the setup of new and/or existing IT equipment for all staff (office and field based).
• Support new staff onboarding – provide robust guidance and setup to ensure familiarisation with IT hardware/software provided, company IT policies and procedures.
• Support IT hardware, ensuring it is maintained, replaced where needed and ensuring an updated equipment log is held at all times.

Requirements

• Microsoft SQL server (desirable) for maintaining database, regular and bespoke reporting, data analysis. Proficient in SQL programming language, writing new queries/editing existing SQL queries
• Understanding of Windows software package
• Microsoft office suite of apps and 365 admin
• Specifically Excel – understanding of macros, formulas. Able to write new macros/formulas, edit existing
• Experienced in setting up Windows PCs
• General knowledge and understanding of IT hardware

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