Support Worker – Phoenix House, Lowestoft
Salary: £24,784.50 per annum (FTE)
Hours: Full time (37.5 hours a week) and part time opportunities available.
Shift Pattern: Various shifts between 8am – 9pm
Ref: PH001
Ready to make a difference?
Join our team delivering supported housing for young people in Lowestoft.
You’ll support those who are homeless or at risk of homelessness, helping them build the confidence and skills needed to sustain their own accommodation. With a strength-based, person‑centered approach, you’ll ensure they feel safe, heard, and empowered to work towards their aspirations.
About Phoenix House…
Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self‑contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.
Located on Kirkley Cliff, the service is within walking distance of Lowestoft train station and has local busses providing regular connections to Lowestoft town centre, Norwich, Beccles, Pakefield, Kessingland, and Southwold making commuting to work easier!
What you’ll be doing
- Play a central role in ensuring each customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
- Build positive, proactive relationships with customers and wider stakeholders, helping the service to thrive and consistently deliver high‑quality support.
- Work alongside customers to help them understand and manage risk, including supporting them to take positive, informed risks that can enhance their wellbeing, while collaborating with partner agencies to ensure a holistic approach.
- Support customers to connect with their local community and build new networks through opportunities such as volunteering, training, education, and employment.
- Take an active role in the referral process, carrying out risk assessments, and contributing to a safe environment for customers, colleagues, and visitors by following best practice, legislation, and safeguarding procedures.
- Advocate strongly for customers by getting to know them, valuing their lived experience, and recognising them as experts in their own lives.
More benefits of joining the team
- 22 days annual leave (pro rata) plus bank holidays (please note bank‑holiday work may be required as part of this role)
- Reward and recognition awards.
- Free DBS checks.
- Cashback health plan.
- Access to Blue Light Card – membership fees apply.
- Ongoing training and development & opportunities to progress in your role through the apprentice academy.
- Wellbeing programme.
Person Specification
Requirements: GCSE Maths and English (Grade 9-4 / A-C or equivalent). A full driving licence is desirable.
Interview Date: 11th June.
The role requires an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.
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