Customer Service Representative (English & German) – Cardiff

Customer Service Wales (GB), London (GB), Cardiff (GB) Permanent position

As a Customer Service Representative (English & German), you will be part of our international customer service team. As the first point of contact, you will support our English-speaking customers with inquiries regarding their orders on our platform.

Your role

• Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders, and work empathically with our international customers to find the right solution.
• Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns.
• Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-topic issues. Through your individual support, you provide our customers with the best possible shopping experience.
• Design processes: You actively shape the processes in your team and therefore have a direct influence on customer satisfaction.
• Languages: You are fluent in English and have at least a C1 level in German, enabling you to handle daily communication with confidence.
• Know-how: Ideally, you have commercial training and initial experience in customer service or a similar customer‑oriented role.
• Personality: You are a strong communicator and have a good feel for customer needs. You find it easy to respond to customers individually.
• Act digitally: You have a sound knowledge of MS Office and the motivation to familiarise yourself with new IT systems.
• Team spirit: Your friendly and empathetic manner makes you feel comfortable as part of our team, and your reliable way of working ensures stability.
• Embrace our Unite Culture: We celebrate individuality and foster an open, collaborative environment, where you can truly be yourself and thrive.
• We offer a flexible work location: You can work in a hybrid set‑up in our modern Unite office in Cardiff.
• We think long‑term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
• We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
• We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
• We care about work‑life balance: We offer flexible working hours and 30 holidays so you can strike a good balance between your work and personal life.

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