Customer Services Officer – Reading

Customer Service Officer

Salary: £20,000 – 23,088 per annum, depending on experience.

The Housing Services Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a one stop service for residents living in the PFI contract area. The post holder will provide a resident‑focused service and assume personal responsibility for solving issues effectively as they arise.

Qualifications

• Proven ability to deliver high quality customer responsive services.
• Effective organisational and time management skills.
• Ability to work effectively as part of a team.
• Commitment to equality of opportunity and valuing diversity.
• Able to represent the organisation effectively and maintain and build relationships and partnerships with partners to the PFI scheme and other stakeholders.

The closing date for all posts Friday 3rd May 2024.

Contact: Marie Bailey – Tenancy Services Team Leader. Further details can be obtained by contacting her.

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