Customer Service Advisor

Customer Service Advisor – Hull

Working Hours

• Week 1: Monday – Friday 06:00 – 14:30
• Week 2: Monday – Friday 08:30 – 17:00
• Week 3: Monday – Friday 11:00 – 18:30 + Saturday 5 hours

Salary and Benefits

Salary from £26,500 per annum plus a comprehensive benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays (increases with service)
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Role Overview

We have an exciting opportunity for a motivated individual to join our team at Hull. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day‑to‑day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing Date

27/05/2026

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