Overview
Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee‑owners bring a proactive, solution‑oriented mindset and unparalleled empathy for residents and one another. Liberty Military Housing is dedicated to helping employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee‑owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families. We’re always looking for dedicated team members in a variety of roles to create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, explore our current job openings and become an employee‑owner at Liberty Military Housing.
Responsibilities
A Day in the Life of a Customer Service Representative
As a Customer Service Representative, you will provide customer service to all prospective and current residents within a multi‑family residential community. Your role includes answering phones, taking and following up on service requests, and playing a key role in the resident move‑in process: showing new homes, completing new leases, and ensuring residents’ needs are met. You must possess effective customer service skills, work efficiently and effectively, and deliver on our mission of exemplary service per Liberty Military Housing’s quality customer satisfaction standards.
- Assist prospective residents with lease information, community details, and the move‑in process.
- Prepare lease documents for residents as part of the move‑in process (pets, allotments, etc.) and ensure all paperwork is completed and entered into the system.
- Respond to and manage resident complaints and service issues, coordinating with staff to address and resolve concerns.
- Support residents during the move‑out process, including notice to vacate and resident transfers.
- Manage resident lease processes, finalizing leases and providing information about community services.
- Perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
- Follow up with residents who have requested work orders/services or expressed community issues/concerns.
- Handle lease renewal notifications and timely resident notices to renew or vacate.
- Work with the maintenance team to ensure service requests are assigned, scheduled, and completed timely.
- Follow up with residents to confirm services rendered meet LMH standards and resident satisfaction.
- Promote positive resident relations by responding promptly to concerns and requests.
- Participate in outreach marketing activities (market surveys, shop competitors, etc.) to acquire prospective residents.
- Perform general office duties (phones, filing, special projects, and assignments as needed).
- Execute administrative and computer tasks: email communications, data entry into various software systems (Payscan, Yardi, etc.).
- Compose and distribute correspondence/notices (3‑day move‑out charges, renewals, and other essential notices).
- Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control) to ensure the community meets LMH quality standards.
- Attend departmental, regional, resident, and community events, seminars, and other work‑related activities.
- Comply with OSHA safety regulations, local health, safety, or environmental laws, Fair Housing laws, and LMH SOPs and policies.
- Operate a company or personal vehicle to travel to various locations for work purposes.
Qualifications
- Position requires 6 months+ of residential property management or customer service experience; preference for related roles.
- Proficiency in personal computer skills: keyboard, Internet search, email, math, Microsoft Office (Word, Excel), and familiarity with Yardi or Payscan.
- Effective communication and interaction with customers, vendors, management, and co‑workers.
- Ability to work in a fast‑paced environment, multi‑task, prioritize, and meet operational objectives.
- Must possess a positive, professional demeanor in all interactions.
- Must hold a valid driver’s license and be able to operate a company or personal vehicle or electrical cart.
- Must be available for a flexible schedule, including weekends, off‑hours, and emergencies.
What We Provide You
- Medical/Dental/Vision Insurance*
- Life and AD&D Insurance
- 401(k) Retirement Plan with company match
- Employee Stock Ownership Plan
- Incentive Bonus Program
- 10 Paid Holidays per year
- 40 hours Paid Sick Leave per year**
- 80 hours Paid Vacation per year**
- Medical/Dental/Vision insurance eligibility after 30 days of full‑time employment.
- Vacation and sick time based on the employee’s hire date.
Pay Range: $18.00 to $21.00
#J-18808-Ljbffr…