Maintenance Technician

Overview

We are seeking a skilled and proactive Maintenance Technician to join our team. The successful candidate will be responsible for ensuring the optimal operation and maintenance of our equipment and facilities. This role requires a strong technical background, leadership qualities, and excellent problem‑solving skills to minimise downtime and maintain safety standards across our operations.

Responsibilities

• Carry out planned and reactive maintenance tasks as assigned via the Facilities Helpdesk and/or Building Manager.
• Undertake daily building checks and complete inspection and compliance records as required.
• Deliver planned preventative maintenance (PPM) in line with schedules and instructions, maintaining accurate records of work completed.
• Respond promptly to reactive maintenance issues on site, prioritising health and safety, resolving issues where possible or escalating to specialist contractors when required.
• Escort, supervise and oversee external contractors and specialist maintenance providers while on site.
• Identify and escape maintenance issues that cannot be resolved internally.
• Ensure adequate stock levels of building consumables and critical spares are maintained and replenished as required.
• Set up, reconfigure, and change layouts of meeting rooms and event spaces when instructed.
• Support Business Development activities, including pitch set‑ups and de‑rigs.
• Plan and deliver a maintenance and decorating schedule for meeting rooms and general areas across the Publicis estate.
• Work closely with the Facilities Helpdesk to support the planning and scheduling of requests logged directly and via ServiceNow, ensuring a flexible and high‑quality service.
• Close allocated ServiceNow tickets accurately and within agreed timescales.
• Assist with office moves, general office reconfigurations, and the installation and decommissioning of desk setups.
• Collaborate with other members of the Facilities team (including Building Managers, Despatch, and Property teams) to ensure a consistently high standard of service delivery across the Groupe.
• Maintain high standards of housekeeping, ensuring all work and storage areas are safe, clean and well organised.
• Carry out any other reasonable duties as requested by the Building Manager that align with the role and level of responsibility.
• Build and maintain strong working relationships with colleagues, tenants, clients, contractors and external stakeholders.
• Communicate effectively and professionally, promoting a culture of excellent customer service and collaboration.
• Maintain a professional appearance and attire suitable for the tasks being undertaken.
• Demonstrate reliability, responsibility and a proactive approach to work.
• Show flexibility to work additional hours (including overtime) and across different Groupe‑managed buildings when required, for example to cover absences or provide additional support.

Qualifications

• Customer Service background
• Skills (including technology)
• Good Microsoft Office skills, especially in Outlook
• Strong communication skills

Personal Attributes

• Proactive & Motivated: A highly motivated individual who takes initiative, identifies opportunities for improvement and drives personal and team learning.
• Can-Do Attitude: An enthusiastic and positive disposition, eager to take on new challenges and contribute actively to team success.
• Flexible & Adaptable: Willingness and ability to work flexibly in accordance with business needs, including varying shift patterns and supporting the wider Publicis team across different locations.
• Team Player: A collaborative individual who thrives in a team environment while also being capable of working autonomously when required.
• Professional Ambassador: Represents Publicis Resources with the highest level of professionalism and positive engagement at all times.
• Complaint Resolution & Diplomacy: Ability to handle complaints and challenging situations professionally and empathetically, always maintaining a positive outlook and striving for swift, equitable resolutions.

This is a full-time, in‑office position, Monday to Friday.

Our office is 63 Turnmill Street, London, EC1M 5RR. The role will also involve travel to our other offices in London.

We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our Employee Action Groups.

Benefits

• Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional year up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year.
• Flexible Bank Holidays, you can switch the two Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. After completion of one year, you have the opportunity to work anywhere in the world where there is a Publicis Groupe office for up to 6 weeks a year.
• Help@Hand, our lifestyle and wellbeing app that supports you and your family: 24/7 helpline, remote GPs, medical or second opinion, mental health & wellbeing, physiotherapy, one‑to‑one lifestyle coaching, nutritional consultations, savings & discounts and more.
• Inclusive policies to support you and your family including enhanced family leave, disability, carers, transitioning at work, flexible working, and menopause.
• Local discounts, restaurants & retailers in Westfield White City. Onsite café with complimentary breakfast, a subsidised lunch menu and an in‑house barista.

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