Operations Support Agent

We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.

Working Hours: 40 per week

Shift Pattern: Monday to Friday 08:00-16:30 (including a 30 minute unpaid break)

Salary: £14.02 per hour, plus premium paid for hours worked between 7pm-10pm and 10pm-6am.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Qualifications

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Benefits

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shippingGreat career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx in the UK is Disability Confident ‘Committed’.

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

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