4 Month Fixed-Term Contract | 1st June – 1st October
We’re looking for enthusiastic and customer-focused Customer Service Advisors to join our Chester Head Office team.
About the Role
As a Customer Service Advisor, you’ll play a key role in supporting customers who have booked their holiday through our third‑party partners. You’ll manage inbound enquiries via telephone and client portals, helping customers feel informed, reassured, and excited about their holiday plans. You’ll work closely with colleagues across our Customer Success function to deliver efficient, compliant, and high‑quality customer experiences every day.
What You’ll Be Doing
- Delivering exceptional customer service across phone, email, and written communication channels.
- Supporting customers with pre‑stay and in‑stay queries.
- Handling inbound enquiries including booking amendments, payments, and general service questions.
- Conducting outbound calls to support and assist customers.
- Explaining insurance cover options and handling objections confidently and professionally.
- Accurately recording customer interactions within internal systems.
- Working in line with FCA and company compliance standards.
- Identifying opportunities to improve processes and customer experience.
- Acting as a proud ambassador for the Sykes brand and values.
- Excellent verbal and written communication skills.
- Confident handling objections and influencing customer decisions positively.
- Strong attention to detail and accuracy.
- Comfortable working in a regulated environment.
- Experience using CRM or contact centre systems.
- Ability to multitask and work efficiently across multiple systems.
- Experience within the travel or holiday industry.
- Experience working in a target‑driven environment.
About You
We’re looking for someone who is:
- Empathetic, professional, and a great communicator.
- Resilient and positive in a busy environment.
- A collaborative team player.
- Adaptable and proactive with a growth mindset.
- Trustworthy and accountable in everything they do.
Why Join Us
We believe in rewarding our people with great benefits and a supportive culture, including:
- 33 days holiday (including bank holidays) plus extra days with long service
- Your birthday off
- 2 volunteering days per year
- Pension scheme with employer contributions
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, friends & family
- Exclusive wellbeing discounts and offers
- Training and development opportunities
- On‑site gym and parking at our Chester HQ (close to the train station)
Diversity & Inclusion
At Sykes Holiday Cottages, we value diversity and inclusion and encourage everyone to bring their authentic selves to work. If you require any adjustments during the recruitment process, our team will be happy to help.
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