Multimodal Import & Export Operator
An excellent opportunity has arisen to join a well-established and growing freight forwarding company specializing in AOG and time-critical aviation logistics, based at London Heathrow. We are looking for a Multimodal Import & Export Operator to become a key member of our operations team.
This is a hands‑on and highly varied role, covering air, sea, road, on‑board courier (hand‑carry), and courier shipments, with full end‑to‑end operational responsibility. You will work in a fast‑paced environment handling time‑critical cargo, predominantly supporting the aviation industry, where attention to detail and exceptional customer service are essential.
The role is heavily AOG‑driven and involves reacting to urgent aircraft‑on‑ground situations, often working to extremely tight deadlines to minimise aircraft downtime. You will be involved at every stage of the forwarding process, including collections, transport bookings, customs entries, documentation, and liaising with overseas agents and customers worldwide.
Job Overview
We strive to go above and beyond at every opportunity, demonstrating to our customers that we value their business and care about every shipment we organise. This aligns with our mission statement: to earn the lifetime loyalty of our customers by delivering excellence in personal, reliable, and efficient worldwide logistics.
In this varied role as a Multimodal Import & Export Operator you will liaise with suppliers, customers, and carriers to arrange door‑to‑door shipments, assist with customs processes, and ensure deliveries run smoothly and on time.
Key Responsibilities
- Coordinating worldwide multimodal import and export shipments (air, sea, road & courier), with a strong focus on AOG and urgent aviation consignments
- Arranging UK collections and deliveries to meet strict schedules
- Booking transport with airlines, shipping lines, hauliers, and overseas agents
- Preparing and submitting UK import and export customs entries
- Completing shipping documentation including AWBs, bills of lading, and delivery paperwork
- Assisting with the handling and documentation of hazardous goods (DG)
- Liaising closely with customers, suppliers, and overseas partners
- Maintaining accurate shipment records within internal systems
- Supporting senior colleagues with daily operational tasks
- Providing a high level of customer service and supporting 24/7 aviation logistics through an on‑call rota, ensuring rapid response to AOG situations
Candidate Requirements
- Strong interest in developing a career in logistics, freight forwarding, and import/export operations
- Excellent communication and organisational skills
- Ability to manage multiple shipments and deadlines in a fast‑paced environment
- High attention to detail and a willingness to learn new systems and procedures
- Proactive, reliable, and a strong team player
- Competent with Microsoft Office and general IT systems
- Previous experience in any of the following roles is advantageous: Logistics Agent, Freight Coordinator, Import/Export Clerk, Customs Broker, Import/Export Agent
Benefits
- 20 days annual leave plus Bank Holidays
- Performance‑related bonus
- Pension scheme
- Private Medical Care (upon completion of probation)
- Overtime opportunities once fully trained
- Long‑term career development within a growing business
Salary
£30,000 to £38,000 per annum (depending on experience) + additional payments for weekday/weekend cover + Christmas bonus + benefits.
Working Hours
Monday to Friday, 9am – 5:30pm + weekend on‑call rota (every 5–6 weeks) + weekday on‑call rota (1 night on call per week).
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