Customer Service Assistant – OSB Group
Join to apply for the Customer Service Assistant role at OSB Group.
What you will be doing
As a Customer Service Assistant, you will deliver a consistently high standard of customer service while completing banking transactions in the Hempstead Branch.
- Building rapport face-to-face with customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments / CHAPS
- Registering bereavements / Power of Attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out daily banking within the branch
- Overseeing G4S cash collections and deliveries
- Identifying and supporting vulnerable customers
- Supporting customers wishing to provide feedback or raise a complaint
Please note this is a fixed-term contract for a period of 12 months.
The hours of work will be 35 hours per week, Monday‑Friday 9 am‑5 pm, plus a minimum of 2 Saturdays per month 9 am‑12:30 pm. Time back in lieu will be given for Saturdays worked.
Compensation & Benefits
Base salary dependent on experience, starting from £23,000. Benefits include:
- Enhanced family‑focused benefits
- Private Medical Insurance and Medical Cash Plan
- 28 days annual leave plus bank holidays
Please see OSB Careers for more information about benefits.
Qualifications
- Previous experience in a customer‑facing environment
- Experience in cash handling
- GCSEs or equivalent in Maths and English
Next steps
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers.
Diversity, Equity & Inclusion
At OSB, we value diversity and encourage everyone to apply. We actively promote diversity at all levels and support equity and respect for all applicants and employees.
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