Housing Support Worker
39 Hours Per Week – Monday to Friday; 9:00‑17:00. Rotherham, UK.
A Typical Week
As an AST Housing Support Worker, you’ll play a vital role in helping people take meaningful steps toward independent living. Managing a diverse caseload across South Yorkshire, you’ll provide personalised, trauma‑informed support designed to help tenants thrive. You will work across Barnsley, Doncaster, and Rotherham, collaborating with partner agencies and local services to build strong, wrap‑around support networks. You will be part of a supportive and experienced team with access to multiple Target Housing office bases.
Main Purpose of the Role
To deliver high‑quality, person‑centred housing and support services that empower residents to sustain their tenancies, overcome challenges, and develop the practical skills needed for independent living – such as managing finances, bills, and daily responsibilities.
Primary Responsibilities
- Supporting residents as they move into and out of Target Housing accommodation
- Building trusting relationships and developing tailored support plans based on individual needs and goals
- Acting as a keyworker, offering guidance, motivation, and practical support
- Helping residents maximise income, manage budgets, and navigate the benefits system
- Promoting understanding of tenancy rights and responsibilities
- Conducting regular risk assessments and adapting support as needs evolve
- Encouraging progress toward personal goals and celebrating achievements
- Supporting rent management and assisting with benefit claims
- Monitoring property condition, utilities usage, and occupancy
- Identifying and addressing tenancy‑related concerns
- Advocating for residents and liaising with external agencies
- Working closely with Probation and community partners to provide holistic support
- Supporting residents in resolving conflict in a constructive way
- Contributing to activities, workshops, and community engagement
- Maintaining accurate, confidential records
- Attending joint visits and multi‑agency meetings as required
- Building strong relationships with partner organisations
General Responsibilities
- Participating in training, team meetings, and regular supervision
- Adhering to organisational policies, including Equality, Confidentiality, and Health & Safety
- Supporting the wider aims and objectives of Target Housing
Qualifications
We’re looking for a compassionate, motivated, and committed individual.
- Experience or understanding of working with vulnerable individuals
- Knowledge of supported housing and tenancy‑related support
- An understanding of the welfare benefits system
- Experience with risk assessments and support planning
- Awareness of the UK criminal justice system
Key Competencies
- Customer Focus – Critical
- Integrity – Critical
- Team Working – Critical
- Confidence & Judgment – Very Important
- Communication & Influence – Very Important
- Planning & Organising – Important
- Technical Skills – Important
Essential Requirements
- A full UK driving licence and access to your own vehicle are essential for this role.
- Appointments are subject to satisfactory employment references and a successful Enhanced DBS (Disclosure and Barring Service) check.
Benefits
- Excellent opportunities for career development
- Ongoing training and professional development
- Mileage compensation
- Access to Westfield Health & Lifetime Financial membership
- Eligibility for a Blue Light Card
- Employer contributory pension scheme (4%)
- A supportive, feedback‑driven culture with regular supervision
- 28 days annual leave (rising to 33 with service) plus 8 bank holidays
Target Housing is proud to be an inclusive employer and welcomes applications from all sections of the community.
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