Job title – Domestic Abuse Housing Support Worker
Location: Birmingham
Contract: Bank
Salary: £13.66 per hour
We are looking for an experienced, compassionate, and proactive Domestic Abuse Housing Officer to join our Domestic Abuse Accommodation Support Team. Our integral and rewarding role is focused on supporting women and children fleeing domestic abuse by helping them transition from temporary specialist accommodation into safe, secure, and sustainable permanent housing solutions. The successful individual will work closely with local authorities, registered providers, and multi‑agency partners to ensure residents receive high‑quality housing management and support services that promote safety, wellbeing, and independence.
Key Responsibilities
- Support women and children fleeing domestic abuse to access safe, secure, and sustainable housing, including tenancy sign‑ups and move‑on support.
- Manage void properties by coordinating repairs, furnishings, contractor access, and ensuring homes are ready for new residents quickly.
- Deliver effective tenancy and housing management, including addressing anti‑social behaviour, tenancy breaches, and rent/service charge matters.
- Work collaboratively with support workers, local authorities, housing providers, and multi‑agency partners to achieve positive resident outcomes.
- Promote resident wellbeing and safeguarding by identifying support needs and making appropriate referrals where necessary.
Qualifications
- Experience working within domestic abuse services, and topic associated with FGM, non‑molestation orders and police protections and all forms of abuse.
- A strong understanding of safeguarding processes.
- Excellent communication and partnership‑working skills.
- Experience handling challenging situations professionally and calmly.
Benefits
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- One day off for your birthday
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme GSA matches up to 6% contributions
- We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
- Eligible for occupational sick pay
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
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