Customer Service Advisor, Harlow, 31 hrs/wk
Ready to bring passion into your career?
Shift patterns include weekends; please ensure you can fulfill these requirements before applying.
The role:
Based at the National Distribution Site, your main function is to offer exceptional 5‑star customer service and expert advice to consumers, trade customers, and internal stakeholders. You will work within set guidelines and adhere to KPIs. You will support customers, Clarins sales force, and in‑store sales staff using multiple communication channels including email, telephone, live chat, social media platforms, and letter. The department’s aim is to deliver 5‑star Clarins service while monitoring costs and environmental impact – “Delivering the best level of service at the right cost and on time.”
We have:
- Competitive compensation package
- 25 days annual leave (pro rata for part‑time roles)
- Clarins For You – our reward and benefits platform
- Generous employee discount and training allocation
- Potential to earn up to 10% performance‑based bonus
- Career development opportunities
- Access to a range of wellbeing services through our Employee Assistance Programme
You are:
- Passionate about delivering world‑class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best‑in‑class communication skills, both verbally and written
You have:
- 2+ years customer service experience
- Proficient in Microsoft Office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
Equal opportunity employer
We welcome applications from all backgrounds and are committed to providing equally accessible opportunities.
Inclusion and diversity are firmly grounded in our core values. We strive to achieve an inclusive environment and foster an equal‑opportunity culture where everyone can reach their full potential and do their best work.
We are a member of the ILO (International Labour Organization) and the Employers Network for Equity and Inclusion (ENEI).
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