Repairs and Maintenance Quantity Surveyor (EWCompass)

Reporting to: Reactive Maintenance DirectorStart Date: ImmediateWorking Hours: Mon – Fri, 8am – 5pmProbation Period: 6 monthsJob Type: Full Time, PermanentJob Location: Southgate, Office Based, Various sites

Our business

• East West Compass is owned by East West Connect Group and was created for the purpose of delivering responsive repairs and maintenance works alongside other revenue generating work streams and contracts to leading industry clients. The long-term goal is to provide services for social housing clients throughout London and the Southeast of England.
• This job description is intended as a guide and is not exhaustive. All members of staff are expected to fulfil their roles in a flexible, proactive and problem-solving manner.
• Many East West Compass staff will from time to time carry out different or additional roles in order to maintain the flexibility and needs of East West Compass business or the needs of particular clients, consultants and projects.
• The role is a key support position working with the operation teams and Director of Maintenance to help run and grow the business.

Role Overview

• Working as part of a localised team alongside the existing group commercial teams and on the company’s Reactive and Planned Maintenance Social Housing and Refurbishment projects and helping develop the systems and process to allow greater volume of works to be managed.
• Experience of a repairs and reactive maintenance environment is essential; we use a total mobile CAFM software system.
• Work with NHF schedule of rates when pricing works.
• Promote the company ethos of working in an open, honest and transparent manner at all times.
• Responsible to comply with supply chain protocol to deliver safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for EWC and its clients.
• To understand, promote and implement as appropriate the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times.

Superiors And Subordinated

• This role will report to the Reactive Maintenance Director, Commercial Director, Managing Director and Chairwomen.
• They will also work as part of a wider team with Admin, Operations, Commercial, Accounting, plus Clients and all stakeholders.

Hours Of Working And Annual Leave

• Standard working hours are 8am to 5pm, Monday to Friday with 1hr lunch.
• 20 days annual leave excluding public holidays.

MAIN DUTIES

Sheq

• Comply and promote SHEQ policy and strategy to all supply chain.
• Liaise with the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented.
• Support, promote and develop an open, honest and transparent SHEQ culture at all levels of framework delivery.
• Responsible for ensuring that SHEQ compliance is integral in our commercial planning and management of our projects, from tender stage to Practical Completion, issue of H&S Files and making good of defects accordingly.

Leadership

• Leadership of the commercial delivery of the project or contract endeavouring, wherever possible, to resolve difficulties in a non-adversarial manner.
• Identify critical success factors, trends, cost outlays and KPIs and feed back into reporting systems or to management to address or recover costs.
• Provide commercial direction, focus and consistency across the project teams.
• Resource allocation and control, including supply chain and directly-employed staff. Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance levels and meet the company’s needs.
• Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action.
• Recognise and encourage excellent performance.

Reporting

• Report to the Directors.
• Provide honest, open and transparent reporting to the Senior Management team and Directors at all times, ensuring that the same is obtained from the project teams in a consistent manner/format.
• Attendance, preparation and reporting as required for all meetings in relation to the project.
• Ensure that the required level and quality of information flows in a timely manner between the site delivery teams, supply chain, senior management team and client team.

Planning & Programming

• Provide a structured approach to project planning tasking consideration of health and safety, execution methods and quality.
• Identify critical success factors and KPIs and feed back into reporting systems, client reporting and invoicing.
• Resource allocation and control, including supply chain and directly-employed staff, in liaison with the rest of the project team.
• Liaise with and guide the project team as required with programming, from overall project programme to detailed task scheduling, ensuring that updated programme information is available at all times.
• Monitoring of all material purchasing and supply for the project to ensure that the associated quality and time constraints are met.
• Coordinate and support procurement activities in line with the project team to ensure the timely appointment of suitable subcontractors and suppliers to provide adequate resources and expertise to achieve required quality and timescales.
• Management and control of sub‑contract and variation accounts.
• Change management control looking at chargeable rates not included in contract and efficient use of SoR to reclaim costs.
• Managing material procurement in line with contract and programme requirements whilst maximising buying opportunities.
• To manage the day‑to‑day cost control, monitoring and reporting on a designated project(s).
• Develop an understanding of the designated contract, specification and pricing ensuring compliance with conditions throughout.
• Assist the Project team with subcontractor selection and ensure the chosen subcontractor has the appropriate order and information to carry out their work.
• Liaise with the Project team over contractual issues and take action as required.
• Measure progress, submit valuations, final accounts and release this retention, and monitor receipt of payment in a timely manner.
• Process subcontractor requests for payment.
• Completing a monthly cost / valuation report and cash flow for the designated project(s) and general management of the costs throughout the process to ensure efficiency and reclaim.
• Where appropriate, assist with estimates and negotiations for future projects or phases.
• Ensure the company is neither compromised nor disadvantaged by a contractual or financial arrangement.
• Manage the costs on a project to ensure both the company and the client is fully advised of the cost situation.
• Ensure timely cash flow management for the Client, the company and the supply chain.
• Assist the development and training of trainee and assistant surveyors.

Client Liaison

• Liaison with the client and contract administrator on both a formal and informal basis.
• Ensure high client satisfaction is being achieved and constantly look to improve our client relationship.
• Ensure projects are being planned and resourced accordingly both internally and externally.
• Monitor and inspect projects regularly to ensure that quality benchmarks are adhered to, key performance indicators are met and target timescales achieved.

Skills & Knowledge

• Confident oral and written communication skills.
• Financial and commercial awareness.
• Communicate in a timely and effective manner with all those who have a stake in the work.
• Knowledge and Ability to use and develop CAFM maintenance system and invoicing.
• Effectively manage time to meet deadlines.
• Mentor and support others.
• Ability to negotiate and influence.
• Previous experience within Commercial and cost management.
• Up to date relevant knowledge of building legislation.
• Up to date relevant knowledge of Health and Safety legislation.
• Experience in reactive maintenance ideally with knowledge of PPP (price per property contracts).

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