Team Support Coordinator

The Growth Company (GC) is seeking a highly organised and motivated Team Support Coordinator to join their dynamic team. In this role, you will assist and support both the project manager and a remote team of 5-20 members in the daily operations of the service.

Key Responsibilities

• Handle enquiries via calls, correspondence, emails, and face-to-face interactions.
• Liaise with advisors to ensure all clients are allocated within 48 hours, including planning visits and meetings with clients/partners.
• Accurately input data and information from clients, referrals, inquiries, and service use into in-house systems, CRMs, and databases.
• Confidently multi-task and collaborate with multiple departments to plan and promote meetings, events, seminars, and conferences. Manage delegate registrations/attendance and gather feedback.
• Process applications for programs and subscriptions, ensuring all policies and procedures are followed and documentation is correctly collected, sorted, and stored.
• Produce reports for management outlining service performance, impact data, funding requirements, and business timetables/timescales.
• Accurately raise purchase orders, sales invoices, process all invoices, and conduct financial period reconciliations and reporting in a timely manner.
• Monitor visits, suppliers, and contractors, conducting regular performance checks to ensure all contractual obligations and evidence are in place.

Experience

• Experience working with compliance in publicly funded programs.
• Communicating with clients via phone, email, and face-to-face interactions.
• Delivering projects to meet defined targets and manage competing priorities.
• Tracking and producing performance management data.
• Working with CRM and in-house systems/databases.
• High level of knowledge and understanding in contract management practices and compliance, especially regarding publicly funded programs.

About you

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Effective negotiation and listening skills.
• Proficient in IT applications such as Microsoft Word and Excel.
• Ability to perform well in high-pressure environments.
• Approachable and confident in requesting data/information from professionals and highlighting non-compliance (with support from the Team Manager).

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