Service Coordinator

Role:Service Coordinator

Location: St Neots, Cambridgeshire

Hours: Monday to Friday, 8:30am – 5:00pm

Salary: £(phone number removed) + (DOE)

An excellent opportunity has now arisen for a proactive and responsiveService Coordinator to join a dynamic service team. Our client is seeking an individual with strong planning and organisational skills, excellent communication abilities, and a solutions-focused mindset.

Duties of a Service Coordinator

• Build and maintain strong relationships with customers, ensuring high levels of service and satisfaction
• Respond to customer enquiries and resolve issues efficiently via phone and email
• Coordinate and schedule contractors and customers to ensure smooth service operations
• Plan and manage customer service activities effectively
• Adapt to changing situations and provide practical solutions to customer needs
• Work collaboratively within the team while also managing individual responsibilities
• Maintain clear and professional communication with customers, contractors, and internal teams
• Accurately input and manage data within CRM systems and customer service portals
• Log job sheets and maintain Excel spreadsheets to track service activity
• Provide regular updates and reports to the Service Manager
• Manage invoicing processes, ensuring accuracy and timely completion

What we would like from you

• Previous experience in a customer service role (service industry experience desirable)
• Strong organisational and planning skills
• Excellent communication skills, both written and verbal
• Proficiency in data entry, and Microsoft Excel
• Ability to build and maintain strong customer relationships
• A proactive, solutions-focused approach
• Comfortable working in a fast-paced environment
• Strong teamwork skills with the ability to work independently
• Experience coordinating and scheduling contractors/customers (desirable)

Additional Requirements

• Flexibility to work varied hours when required
• High attention to detail and accuracy
• Positive attitude with a proactive approach to problem-solving

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