Prescription Team Administrator
Location: Keynsham, Bristol (BS31 2ED)
Contract: Full-time (40 hours per week)
Department: Pet Drug Online
About us
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.
About the Role
We’re looking for a detail‑oriented Prescription Administrator to join our qualified team at Pet Drug Online in Keynsham. This is a vital role responsible for checking and processing veterinary prescriptions, ensuring they are accurate, compliant, and legally valid before medicines are supplied. If you enjoy working in a fast‑paced environment, thrive on accuracy, and are passionate about delivering a high‑quality service that supports animal health, we’d love to hear from you.
What you’ll be doing
- Reviewing and validating veterinary prescriptions for accuracy, completeness, and legality
- Accurately copying and inputting prescription information into internal systems
- Checking medicines for correct species, dosage, strength, formulation, and duration
- Identifying and resolving discrepancies or omissions in prescriptions
- Liaising with veterinary surgeons to clarify or amend prescriptions when required
- Ensuring controlled and restricted medicines are handled in line with legal requirements
- Working closely with vets and customer service teams to deliver excellent customer service
- Maintaining thorough and accurate records
- Working towards agreed KPIs and SLAs
What we’re looking for
- Strong attention to detail and high level of accuracy
- Confident ability to interpret veterinary prescriptions
- Good understanding of veterinary medicines and prescribing principles
- Effective communication and problem‑solving skills
- Strong time management and organisational skills
- Ability to work independently while following standard operating procedures
- Experience managing performance against KPIs
- Comfortable working in a fast‑paced, changing environment
- Supportive, approachable team player who can also work confidently unsupervised
- A values‑driven approach, consistently role‑modeling positive behaviours
- SQP qualification
- Previous data entry experience
- Training in veterinary medicines and legislation
- Experience in a veterinary practice, pharmacy, or veterinary medicines supplier
Working Pattern
08:00 – 16:3008:45 – 17:15
Saturday shifts on a rota (with a lieu day provided the week before or after)
What we offer our team
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Our Values
- We Care – for animals and people, keeping our promises and treating everyone with respect
- We Dare – to innovate and embrace new ways of thinking
- We Share – knowledge, best practice, and decisions built on trust and collaboration
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