IT Support Assistant

IT Support Assistant

We are seeking a proactive and approachable IT Support Assistant to join our team. This role involves providing day‑to‑day IT support across the organisation, ensuring that staff have the tools, technology, and assistance they need to perform their roles effectively.

Key Responsibilities

• Respond promptly to IT queries from staff, providing clear and concise guidance and support.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Perform password resets, account management, and other routine IT tasks.
• Set up and configure new laptops, desktops, and other technology for new staff members.
• Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.
• Document issues, solutions, and processes to improve team knowledge and efficiency.
• Identify recurring problems and propose solutions to enhance IT operations.

Essential IT Knowledge & Skills

• Operating Systems: Windows 11, basic macOS.
• Office Productivity Software: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive).
• Authentication & Access Management: Single Sign‑On (SSO) solutions; password resets, account management, user permissions.
• Email & Collaboration Tools: Exchange, Teams, video conferencing tools.
• Hardware: Laptops, desktops, monitors, docking stations, printers, phones, peripherals.
• Networking basics: Connect devices to Wi‑Fi, troubleshoot network issues, VPN usage.
• Device Setup & Configuration: Imaging, software installation, configuring new laptops/devices.
• Ticketing & Support Systems: Jira Service Desk, ServiceNow, Freshdesk, or similar.
• Data Storage & Sharing: OneDrive, SharePoint (optional).

Nice‑to‑Have / Bonus Skills

• Basic understanding of Active Directory and group policies.
• Knowledge of cloud services (Azure, AWS basics).
• Mobile device setup and troubleshooting (iOS, Android).

Key Skills and Qualifications

• Strong interpersonal and communication skills; able to explain technical issues clearly to non‑technical staff.
• Quick thinker and problem solver, able to adapt to evolving IT challenges.
• Approachable and customer‑focused with a collaborative mindset.
• Solid foundation in IT, including knowledge of operating systems, office software, and common office technology.
• Experience with IT ticketing systems and support processes is a plus.
• Able to work independently as well as part of a team.
• Strong organisational skills and attention to detail.

Benefits

• 25 days holiday (plus bank holidays) with extra days the longer you’re with us.
• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you.
• Enhanced pension contributions to support your future.
• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team.
• Salary sacrifice schemes for electric vehicles and cycle‑to‑work.
• 24/7 access to our Employee Assistance Programme for confidential advice and support.
• A full annual health check to keep you at your best.
• A flexible benefits platform – from life assurance and learning opportunities to retail discounts and cinema tickets.
• A genuine people‑first culture where your growth and wellbeing come first.
• Performance‑related bonus scheme to reward your contribution.
• Regular socials – from team get‑togethers to all‑company celebrations, with each department owning a budget for their events.
• The opportunity to attend group conferences, away days and learning forums both in the UK and abroad – network with other talent.

We’ve created a welcoming office environment, with well‑stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

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