Dutch speaking Customer Service Representative

Norwich

Ref: 798DU

Company Profile

A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.

Dutch speaking Customer Service Representative

Location: NorwichWork Arrangement: Hybrid, with some work-from-home flexibilitySalary: Up to £30,000 per annum plus bonus

Responsibilities

• Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English).
• Provide product and service information, recommending suitable solutions.
• Process orders, returns, and exchanges efficiently.
• Upsell and cross‑sell to meet customer needs and sales targets.
• Maintain accurate customer records and CRM data.
• Manage and resolve complaints with empathy and professionalism.
• Follow up on overdue invoices and accounts.
• Collaborate with team members to improve service and processes.

Candidate Profile

• Fluent in Dutch and English, with excellent verbal and written communication skills.
• Proven experience in customer service or sales roles.
• Strong interpersonal, organisational, and multitasking abilities.
• Comfortable working towards sales targets and KPIs.
• Computer literate; experience with ERP systems is an advantage.

Salary

Up to £30,000 per annum plus bonus.

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