Coordinator, Reports & System Changes- Ethics & Independence

Role: Coordinator, Ethics & Independence, Reporting & Systems

Embedded within the Risk & Compliance Central Operations team and dedicated to the Global Ethics & Independence (E&I) programme, the Coordinator plays a critical operational role in supporting the day‑to‑day execution of a global Ethics & Independence (E&I) management programme. This role is responsible for coordinating complex reporting and support infrastructures, including a large‑scale Power BI reporting suite and ServiceNow‑based support processes, ensuring accuracy, continuity, and timely delivery across multiple jurisdictions.

The role requires a highly organised, process‑driven professional who can translate business requirements into structured delivery plans, coordinate across global technical and business teams, and provide clear, consistent updates to senior stakeholders.

Key Responsibilities

• Coordinate and govern a global Power BI reporting portfolio consisting of 60+ E&I reports.
• Act as the central point of contact between E&I stakeholders, business users, and reporting development teams.
• Gather, clarify, and document reporting requirements, enhancements, and change requests.
• Work closely with Power BI developers to design, build, test, and deploy new reports or updates to existing reports.
• Manage reporting development timelines, dependencies, and delivery milestones; proactively communicate progress, risks, and delays.
• Draft reporting briefs, delivery plans, and embedded timelines for stakeholders.
• Oversee and maintain the E&I reporting intranet site, ensuring accurate content, access, navigation, and documentation.
• Perform daily monitoring to ensure reports are functioning correctly and investigate issues promptly.
• Coordinate annual report rollovers, refresh cycles, and structural updates to reflect regulatory, policy, or programmatic changes.
• Ensure reporting updates are documented and communicated clearly to users.

Reporting Communications & Enablement

• Prepare and distribute regular status updates to the E&I team on reporting progress and delivery timelines.
• Draft user guides, FAQs, release notes, and communications to support report adoption and effective use.
• Ensure reporting documentation is current, accessible, and aligned with governance standards.
• Maintain version control, documentation repositories, and audit trails for reporting deliverables.

ServiceNow Support Process Enablement

• Coordinate the implementation of new ServiceNow‑based E&I support processes.
• Engage with E&I stakeholders to obtain and document functional and reporting requirements for new support services.
• Work with Global IT teams to design, configure, and deploy ServiceNow request forms, workflows, and dashboards.
• Manage timelines, dependencies, and stakeholder communications for each ServiceNow initiative.
• Draft briefings, process documentation, user guidance, and launch communications.
• Track actions, manage open items, follow up on deliverables, and elevate risks where necessary.
• Ensure reporting and data captured through ServiceNow meets operational and governance needs.
• Develop and maintain integrated programme timelines covering reporting, support processes, and related E&I initiatives.
• Track delivery across multiple workstreams, ensuring steps, approvals, and dependencies are clearly documented.
• Produce weekly programme plans and status updates, highlighting progress, risks, issues, and upcoming milestones.
• Draft programme reports and summaries for leadership and governance forums.
• Maintain action logs, decision registers, and issue trackers; ensure timely follow‑up and closure.
• Identify opportunities to improve tools, processes, and delivery efficiency across the programme.

Required Skills & Experience (7+ years)

• 7+ years in program coordination/PMO/governance support within global, matrixed organizations (professional services preferred).
• Demonstrated experience running committee/task force operations end‑to‑end across multiple time zones.
• Strong project planning and scheduling skills (critical path, dependencies, RAID logs, deliverable lifecycle).
• Outstanding written communication: minutes, executive summaries, and management quality reporting.
• Stakeholder management with senior audiences; confident follow‑up and crisp escalation.
• High attention to detail, strong organizational discipline, and deadline reliability.
• Proficiency in Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Excel, PowerPoint, Word).

Preferred

• Experience working with ServiceNow (request management, workflows, reporting).
• Background in Ethics & Independence, Risk, Compliance, Governance, or Quality functions.
• Familiarity with global data governance, reporting controls, and audit‑readiness.
• Experience maintaining intranet or internal knowledge sites.
• Project or programme management certification (e.g., PRINCE2, CAPM, PMP) considered an advantage.

Qualifications

• Bachelor’s degree (Business, Compliance, Risk, Governance, or related field) or equivalent experience.

Measures of Success

• Timely delivery of Power BI reports and enhancements aligned with agreed requirements.
• Smooth annual rollover and update of reporting suites.
• Effective implementation of ServiceNow support processes with clear documentation and adoption.
• Accurate, up‑to‑date programme plans, action logs, and reporting.
• Positive stakeholder feedback on communication, clarity, and delivery discipline.

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