D2C Coffee Operations Support
Location: Field based – South West of England, ideal base Bristol / Reading Area
Salary: Approx £31,000 dependent upon experience plus business needs car
Benefits
- Potential discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- Focus on personal development and growth
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of Nestlé Professional Business to Business food service arm, specialising in out‑of‑home beverage solutions. CS&CO offers a renowned portfolio of brands including WE Proudly Serve STARBUCKS, NESCAFÉ, and SEATTLES BEST COFFEE. The team aims to drive fast‑paced, profitable growth with partners through delivery of branded beverage solutions. We are looking for a talented D2C Coffee Operations Support to join our team and contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.
Responsibilities
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts, review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level, monitor repeat non‑compliance and intervene where required; support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities
- Liaise with internal and external stakeholders that support or impact performance delivery
Qualifications
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role
- Results‑oriented with proven track record for consistently exceeding business objectives
- Strong organisational skills, highly motivated with a positive attitude
- Ability to build and maintain strong internal and external relationships
- Experience contributing to cross‑functional teams and managing senior stakeholders
- Ability to deal with ambiguity and work autonomously as well as part of a team
- Experience delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem‑solving and planning skills; able to work under pressure managing a fluctuating workload
Although this is a full‑time, permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs; don’t let this stop you from applying.
Inclusive Employment
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
Additional Information
Advert posting date: 22/05/2026Advert closing date: 05/06/2026
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