Salary and Contract
Salary: Grade 4, £11,062 – £11,599 per annum. £13.26 – £13.90 per hour
1 Permanent Position x 16 hours per week at Ashton Library
3 Temporary positions x 16 hours per week – 1x Marsh Green Library, 1x Hindley Library, 1x Atherton Library
Temporary for 12 months
Your role
Resident Services Customer Support deliver a variety of services from Wigan Borough’s libraries. As first point of contact for customers, your digital skills are key as you will actively support, model and demonstrate the benefits of using online services as the primary customer access channel to help build self‑reliance, and support vulnerable customers. You will signpost customers to gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self‑reliance, improving their health and well‑being and independence. You will support and facilitate library events and activities, ensuring attendees experience an enjoyable and memorable visit. You will maintain operational functions within the library offering quality resources and information.
About you
You will be computer literate and confident in using digital applications to effectively support and enable residents to use online services. You will be passionate about providing excellent customer service provision and be enthusiastic in promoting our libraries offer to customers. Your positive outlook, excellent teamwork qualities and flexibility in your approach will enable you to work closely with colleagues, partners, community groups and volunteers to provide an enhanced service for our residents of all ages. You will be capable of actively seeking information to resolve customer enquiries, using own initiative and appropriate research tools and techniques. You will have the ability to take accountability for your day‑to‑day workload ensuring quantity and quality of work is in line with performance criteria.
Working Hours and Pattern
Working hours over a two‑week working pattern. We are proud to support flexible working patterns where service can accommodate this, and we also take a blended approach to where we work, depending on the work we do, which may include working from home, office or community.
#J-18808-Ljbffr…