NHS England leads the NHS in England to deliver high-quality care for all. We support NHS organisations to achieve better outcomes for patients and communities, deliver best value for taxpayers and drive improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts.
The Team
This role sits within Systems, Transactions and Operations (STO) in People and Organisational Development. STO delivers efficient, effective and customer‑focused HR, OD and recruitment services across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team operates a centralised service model aligned to agreed policies, service standards, KPIs and SLAs, and works closely with HR Business Partnering, Recruitment Partners and operational stakeholders.
We are looking for a STO HR Operational Delivery Assistant to deliver high‑quality administrative and operational support across HR, OD and recruitment services. You will act as a key point of contact for a range of routine and sometimes complex or sensitive queries, providing first‑line support and guidance within defined procedures and escalating issues appropriately.
The band for this role is subject to full evaluation and is indicative at the time of advert.
Key Responsibilities
- Deliver administrative and operational support across HR and recruitment activity
- Act as a first point of contact, responding professionally and sensitively to queries
- Provide or direct first‑line guidance on HR and recruitment processes, policies and systems, and recognise when to escalated or request further support
- Maintain accurate and timely records across HR, recruitment and workforce systems
- Analyse information to determine appropriate next steps within defined procedures
- Coordinate meetings, prepare papers and take formal minutes, tracking actions to completion
- Support projects through administration, document control and action tracking
- Manage shared inboxes, correspondence and records in line with service standards
- Allocate or coordinate workflow within systems where required to support service delivery, meeting SLA and key performance indicators
- Support and guide colleagues, new starters and apprentices in administrative processes
- Maintain confidentiality and comply with data protection and information governance requirements at all times
This role will be 100% in person working at the NHS England Office in Leeds.
Qualifications, Skills and Knowledge
- L4 qualification in Business Administration or equivalent experience
- L2 English and Maths
- Ability to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
- Confidence to handle sensitive or challenging conversations with tact, empathy, confidentiality and diplomacy
- Knowledge of HR and recruitment administrative processes and systems
- Intermediate knowledge of IT systems including workforce systems and Microsoft programmes such as Outlook, Word, Excel, PowerPoint and Teams
- Experience of working in an HR, OD, recruitment similar operational support environment
- Ability to create basic automations in Microsoft Power Automate
Equality, Diversity and Inclusion
NHS England is committed to equality of opportunity and inclusive working practices. We value diversity and difference and work with integrity and openness to ensure our services meet the needs of the communities we serve.
Other Information
Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application.
Applicants will be recruited via an in‑person assessment centre day which will take place between 0900 and 1700 on the 5th June 2026 in Wellington Place, Leeds, LS1 4AP. There are no alternative dates or locations for this assessment centre.
Possibly a fixed‑term contract. The reason for the fixed term of this contract is Short-Term vacancy.
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