This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
Job Overview
The Surgical Services Management Team are looking to appoint a Surgical Coordinator to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement. Working as part of a team of Coordinators and Support Coordinators, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge. The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
Main Duties of the Job
- Demonstrate advanced communication and organisational skills, use initiative, and show problem solving skills.
- Excellent attention to detail and a passion for patient care is essential.
- Ensure efficient and effective use of the theatre and endoscopy sessions.
- Play a central role within this service and work in close liaison with NHS colleagues, patients, and the general public.
- Manage waiting lists in accordance with the Patient Access Policy and to achieve government and JAG waiting time standards.
- Be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request.
- Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to raise any potential breaches, taking appropriate action to resolve capacity issues and escalating any issues to the Assistant Operations Manager.
- Manage waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointment.
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