Job Description
We are looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies. This is an ambitious 9‑Month Fixed Term Contract.
What’s it all about?
In this role you will deliver a first‑time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. You will ensure outcomes and responses meet defined brand standards, focusing on quality at all times (spelling, grammar etc.). You will handle sensitive customer information in a confidential manner and adhere to PCI compliance requirements at all times. You will also make outbound calls to customers as much as possible to resolve contacts quickly and fairly.
Who will this appeal to?
If you have a passion for customer service, you are a confident individual who can liaise professionally via many different platforms to create a first‑time solution for our wonderful customers across our hotels. We are looking for advisors who are people‑focused, have great attention to detail and a drive for results.
What are the extra benefits of working for Travelodge?
- Salary £26168 – pro rata full time (37.5 hours per week)
- Covering Monday to Friday with 1 in 3 Saturdays
- 50% personal discount for hotel bookings and great friends and family discounts too!
- Contributory pension scheme
- 25 days holiday + bank holidays, increasing with length of service
- Annual bonus (discretionary)
- Focus on learning and career development
- Hybrid working pattern (3 days in the office, 2 days working from home) – after 3 month probation
- Capacity to work between 8 am – 6 pm (8‑hour shifts) across Monday – Saturday
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